HelpDesk Pro – Laravel Ticket System with Email Support

Tired of managing customer support through messy email inboxes? HelpDesk Pro is your all-in-one, self-hosted ticketing system designed to streamline your entire support workflow. Built with a powerful and modern tech stack (Laravel, Vue.js, Inertia.js, Tailwind CSS), it provides a complete and professional customer support portal right out of the box.

Take full control of your support operations with a one-time purchase. No recurring monthly fees, no limitations. Just a powerful, scalable, and developer-friendly helpdesk solution you own for life.

Core Features

Advanced Ticketing System: Create, assign, manage, and track support tickets with customizable priorities, statuses, and department filters.

Email-to-Ticket Piping: Automatically convert emails sent to your support address (e.g., support@yourdomain.com) into trackable tickets. Supports both Gmail and cPanel/IMAP servers.

Real-Time Live Chat: Engage with your customers instantly using the integrated live chat module, directly from the agent dashboard.

Self-Service Customer Portal: Reduce ticket volume with a comprehensive, built-in Knowledge Base, a public FAQ section, and a Blog module.

Powerful Admin Dashboard: Get a complete overview of your support operations with charts and analytics for ticket volume, agent performance, and response times.

Role-Based Access Control: Secure, pre-defined roles and permissions for Admins, Agents, and Customers.

Team Collaboration Tools: Use private internal notes on tickets, view full status change history, and attach files for better context.

Custom Fields & Form Builder: Easily add custom input fields to your ticket submission form using a visual drag-and-drop builder to collect specific information.

Multi-Language & RTL Support: Fully translatable with built-in support for multiple languages (French, Arabic, Urdu, Turkish, etc.) and full Right-to-Left (RTL) compatibility.

Complete Front-End Website: Includes customizable, public-facing pages for Home, Services, Blog, Privacy Policy, and Terms of Service.

✅ Who Is It For?

Customer Support Teams

Freelancers & Development Agencies

SaaS Platforms (Pre-launch or Self-hosted)

Internal IT HelpDesks

Any business providing client-facing support