Effective Date: 1-4-2025
At Software Bazar Marketplace (www.softwarebazar.co.in), we strive to provide a smooth and transparent purchasing experience. This Refund Policy outlines the conditions under which refunds may be granted for software purchases made on our platform.
1. General Refund Policy
Software Bazar is a marketplace that connects buyers with software vendors. As such, refund policies are primarily governed by the individual vendors who list their software on our platform. However, we facilitate refunds under the following conditions:
✅ Eligible Refunds
If the purchased software is not delivered or the license key is invalid.
If the software is significantly different from its description on our platform.
If there are technical issues that prevent installation or usage and the vendor is unable to provide a resolution.
If a duplicate purchase was made due to a system error.
❌ Non-Refundable Situations
If the refund request is made after the vendor's refund window has expired.
If the software was downloaded, installed, or accessed successfully.
If the user changed their mind after purchase.
If the issue is due to incompatibility with the buyer’s device or system.
If the software is a subscription-based service that has already been activated.
2. Refund Request Process
To request a refund, follow these steps:
1️⃣ Contact the Software Vendor
Each vendor has their own refund and cancellation policy.
First, contact the vendor through the contact details provided in the software listing.
2️⃣ Submit a Refund Request to Software Bazar
If the vendor does not respond within 7 business days, or you are unable to resolve the issue, you can escalate the request to Software Bazar:
Email us at [support@softwarebazar.co.in] with:
Order ID and transaction details
Software name and vendor details
Reason for refund request (with screenshots if applicable)
3️⃣ Review & Resolution
Software Bazar will review the case within 5-10 business days.
If the refund is approved, the amount will be credited to the original payment method within 7-14 business days.
3. Chargebacks & Disputes
If a buyer initiates a chargeback through their payment provider, their Software Bazar account may be suspended pending resolution.
We encourage customers to first reach out to us for assistance before raising disputes with banks or payment providers.
4. Changes to This Policy
Software Bazar reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and continued use of the platform constitutes acceptance of any changes.
For any further questions, contact us at [support@softwarebazar.co.in].
